engines-cogs-_2.jpg  As mentioned in my original Systems post, Implementing Systems into a Company’s karma requires initial time investments from the owner.

A good marriage doesn’t just happen.  It takes time investments from the “owners.”  Its the same way with installing Systems into your company  (what are Systems?).  And, particularly, it takes the owners’ time.  The owner has to be the one to develop the systems, sell the value of the Systems and to INSTALL them.  Probably the biggest initial time investment required of the owner is found in designing the Systems.  They must be designed properly.  And, frankly, that takes a lot of time.

Remember, these Systems will be the underpinning and foundations for how your company operates into the future.  Properly laid foundations ensure a stronger building.  So, when considering the Systems needs of your company, consider the following:

-Design systems that will produce the greatest amount of outcome for the smallest amount of input.  Make sure your people don’t have to do a lot to make the processes happen.  Spend time thinking through the beginning and ending outcome of each designed system.  Think through how an initial need in your Systems will come about (e.g. a customer calls with a complaint), and design a system in your company to address this issue (e.g. receptionist takes down the complaint on a Customer Complaint Form and forwards the document to the Sales Manager for further follow up).  Make sure the form that drives this part of your system produces a great amount of information that can be analyzed later when addressing your downturn in sales. 

-Spend time making sure the Systems, and forms that often go along with the Systems, are not overly complicated.  Ensure that enough information is captured inside of the System, but don’t capture more than you need at any one point in the Systems process.  Highly complicated and structured Systems don’t typically get installed very well (even the owner ignores them sometimes).  Again, spend time going through the newly created processes and make sure all levels of your company can understand the instructions and what is to be done and when.  Having a second set of eyes on this part of the installation can make sure your overly complicated Systems are boiled down to simple necessities.

As owners, it is important to remember that the initial time investments will reap huge benefits later in your company’s future.  Time spent now is time well spent.  You will have to think through these processes outside of the office to eliminate business interruptions.  But the rewards your company may reap will be a true blessing to you, your company and your employees.

Thanks, Jason M. Blumer

<—– Series #1                             Series #3 —–>

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